I wish to return my product
You have the right to cancel your purchase at any time either before or up to 7 days following the day you receive your goods. You will be responsible for returning the goods at your own risk and cost. Your product must be complete and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging). It must not have been used or installed. It should be returned with the original box, packing and accessories you received with it.
We will not refund any items that have been specially ordered to your individual specification or personalised
My product is faulty
If a fault occurs within the first 28 days you will always have the option of a replacement item or a refund. If the fault has occurred within the first 6 months after delivery but after the first 28 days, we will always offer a repair in the first instance.
As an exception you may be offered an exchange or (full or partial) refund. After 6 months but within 12 months we will offer a repair only.
In all cases we reserve the right to inspect the product and verify the fault and if no fault is found the product will be returned to you.
To request a Returns number please fill in the contact us form quoting your order number and all relevant information.
PLEASE DO NOT SEND GOODS BACK WITHOUT A RETURNS NUMBER AS YOUR GOODS WILL BE SENT BACK TO YOU.